AL-FUTTAIM FINANCE

Al Futtaim Finance Co. PvJSC is an integral part of Al-Futtaim Automotive with a proven track record of supporting customers in the region for many years. Our greatest strength is the ability to provide solutions for our customer’s mobility needs utilizing our extensive network of partnering banks and our own plethora of trusted automotive brands. Al Futtaim Finance Co. PvJSC is licensed and regulated by The Central Bank of United Arab Emirates (CBUAE).

We are able to leverage the strong automotive expertise gathered over the years to become best-in-class financial service partner and the most trusted leasing and finance provider in the UAE. From individuals, to small and medium enterprises (SMEs) and large corporations, we support local and international customers with their automotive requirements to help them compete in the toughest market conditions.

Our Mission is to become the provider of the most reliable and innovative finance and ownership solutions that caters to all mobility requirements for automotive customers across UAE.

Our Vision is to foster a culture of growth mind-set that enables our organization to thrive and adapt to the constant changes of customer and market demands, while operating within the disciplines of a regulated financial entity. To provide attractive choices for customers with diverse financial solutions. To give our customers convenient and flexible access to mobility.

Warning:

• You may have to pay penalties if you pay off a loan/financing early.
• If you do not meet the repayments/payments on your loan/financing, your account will go into arrears. This may affect your credit rating, which may limit your ability to access financing in the future.

Effective 1st October 2025 

Auto Loan (Individual)

Sr. No.	Charge Type	Description (below amounts are exclusive VAT) *
1	Processing fee	1% of loan amount Minimum of AED 500 Maximum of AED 2,500
2	Early settlement fee* *Not Applicable for employees of Ministry of Defense	1% of Outstanding (Principal amount plus outstanding Interest) E.g.: For Total outstanding of AED 15000, Early Settlement will be calculated as 1% of: 15000 (AED 150)
3	Delayed payment penal interest	Late Payment Penalty = 2% of delayed amount (Min AED 50 and Max AED 500)
4	Change of due date on standing instruction fee	AED 25
5	Advance payment of installment fee	1% of advance payment
6	Liability letter issuance fees (to Banks)	AED 60
7	Cancellation fees	AED 100
8	Loan rescheduling fees	AED 250
9	Instalment Deferment fee	AED 100
10	EMI schedule letter fee	Free
11	Mortgage release letter fee	Free
12	No Objection Certificate (NOC) to RTA issuance fees	Free
13	DDA activation fee	Free
14	DDA declined / return fee	AED 100 for each DDA declined / returns
15	Change of DDA	AED 100
16	Mortgage upload fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle
17	Mortgage Release Fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle

Note: VAT applicable as per UAE VAT Law issued by the Federal Tax Authorities

Step-Up (Individual)

Sr. No.	Charge Type	Description (below amounts are exclusive VAT) *
1	Processing fee	1% of loan amount Minimum of AED 500 Maximum of AED 2,500
2	Early settlement fee* *Not Applicable for employees of Ministry of Defense	1% of Outstanding (Principal amount plus outstanding Interest) E.g.: For Total outstanding of AED 15000, Early Settlement will be calculated as 1% of: 15000 (AED 150)
3	Delayed payment penal interest	Late Payment Penalty = 2% of delayed amount (Min AED 50 and Max AED 500)
4	Change of due date on standing instruction fee	AED 25
5	Advance payment of installment fee	1% of advance payment
6	Liability letter issuance fees (to Banks)	AED 60
7	Cancellation fees	AED 100
8	Loan rescheduling fees	AED 250
9	Instalment Deferment fee	AED 100
10	EMI schedule letter fee	Free
11	Mortgage release letter fee	Free
12	No Objection Certificate (NOC) to RTA issuance fees	Free
13	DDA activation fee	Free
14	DDA declined / return fee	AED 100 for each DDA declined / returns
15	Change of DDA	AED 100
16	Mortgage upload fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle
17	Mortgage Release Fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle

Note: VAT applicable as per UAE VAT Law issued by the Federal Tax Authorities

Auto Loan (Company)

Sr. No.	Charge Type	Description (below amounts are exclusive VAT) *
1	Processing fee	1% of loan amount
2	Early settlement fee	1% of Outstanding (Principal amount plus outstanding Interest)
3	Delayed payment Penal charges	AED 300
4	Advance payment of installment fee	1% of advance payment
5	Liability letter issuance fees	AED 60
6	EMI schedule letter fee	free
7	Mortgage release letter fee	free
8	No Objection Certificate (NOC) to RTA issuance fees	free
9	DDA activation fee	free
10	DDA declined / return fee	AED 100 for each DDA declined / returns
11	Change of DDA	AED 100
12	Mortgage upload fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle
13	Mortgage Release Fee* *Not applicable to vehicles registered in Abu Dhabi and Northern Emirates	AED 100 per vehicle

Note: VAT applicable as per UAE VAT Law issued by the Federal Tax Authorities

Operating Lease

Sr. No.	Charge Type	Description (below amounts are exclusive VAT) *
1	Processing fee (For new customers only)	AED 150
2	Late Payment Charges	AED 50 or late payment interest calculated at the rate of 2% per annum on the overdue amount from the due date until payment, whichever is higher
3	Bounced/ Returned Direct Debit Charges	AED 100
4	Traffic Fines	Amount of fine + AED 35.00 administration fee. In addition, where applicable: ·        AED 10/- Innovation fee. ·        AED 10/- Knowledge fee.
5	Tolls (Salik/ Darb)	Amount of toll + 10% administration fee
6	Late Vehicle Hand Back Charge	AED 100 per day (in addition to the Lease Payments)
7	Valeting Charges for Removal of Pet Hair or Smoking Odor	AED 500
8	Recovery Assistance Due to Battery Discharge for Electric Vehicles	AED 200 to bring the Vehicle to nearest charging station
9	Loss, Theft or Damage to Electric Vehicle Accessories (Chargers, Charge Cables, etc.)	Full replacement cost paid by the Lessee
10	Oman Insurance Charges	AED 90.00 per day AED 500.00 per week AED 1200.00 per month
11	Fuel Charges	The prevailing market price of the fuel used to fill the Vehicle’s tank plus a 20% administration fee
12	Vehicle Service Failure (refer clause 12.3(b) f Master Lease Agreement)	AED 2500.00 per incident.
13	Vehicle Branding Charges	Available upon request
14	Issuance of Police Report on Behalf of Customer CID & RTA Approval for Branding Permit Transport Permit Loading & Unloading Permit	Actual charges + AED 200
15	Modification/amendment of Police Report Issuance of Damaged, Missing Registration Plate Parking Permits Application for Disputing Fines on Behalf of Lessee Issuance of Transport Permit	Actual charges + AED 100
16	Issuances of Prosecution Judgment (Drink Driving Case) and Other Accident Reports	Actual charges + AED 300
17	Vehicle Release for Drink Driving Cases	Actual charges + AED 1000
18	Black Point Clearance – Documentation Lock Fine Release Fees Application for Asateel Permit	Actual charges + AED 50
19	Settlement of Property Damage / 3rd Party Liability	Actual charges + AED 500
20	Transfer of Registration Plate from AUH to DXB	Actual charges + AED 150
21	Recovery Assistance due to: ·        Lock out ·        Refueling of the Vehicle ·        Electric Vehicle Battery Discharge	Actual charges
22	Electric Vehicle Charging Fee	The cost per Kw charged by DEWA
23	Electric Vehicle Charging Card Replacement Fee	AED 220
24	Black Charging Cable Replacement	AED 2500
25	Dewa Charging Cable Replacement	AED 3500
26	Charging Cable Bag Replacement	AED 300
27	Battery Administration Fee (if Battery Level is 50% or Less at Time of Return of Electric Vehicle)	AED 100
28	Pre-Payment Fee / Early termination penalty / Early settlement fee	< = 50% of Lease Period = 6 month’s EMI >50% of Lease Period = 3 month’s EMI
29	Excess distance charge	Other Brands AED 0.50 per km
30	Accident damage repairs not covered by insurance	Fully paid by customer
31	Accident without official police report	All repairs fully paid by customer
32	Loss, Theft or Damage to Electric Vehicle Accessories (Chargers, Charge cables etc.)	Full replacement cost paid by customer

Finance Lease

Sr. No.	Charge Type	Description (below amounts are exclusive VAT) *
1	Processing fee (For new Lessees only)	AED 150
2	Late Payment Charges	AED 50 or late payment interest calculated at the rate of 2% per annum on the overdue amount from the due date until payment, whichever is higher
3	Bounced/ Returned Direct Debit Charges	AED 100
4	Traffic Fines	Amount of fine + AED 35.00 administration fee. In addition, where applicable: AED 10/- Innovation fee. AED 10/- Knowledge Fee
5	Tolls (Salik/ Darb)	Amount of toll + 10% administration fee
6	Late Vehicle Hand Back Charge	AED 100 per day (in addition to the Lease Payments)
7	Valeting Charges for Removal of Pet Hair or Smoking Odor	AED 500
8	Recovery Assistance Due to Battery Discharge for Electric Vehicles	AED 200 to bring the Vehicle to nearest charging station
9	Loss, Theft or Damage to Electric Vehicle Accessories (Chargers, Charge Cables, etc.)	Full replacement cost paid by the Lessee
10	Oman Insurance Charges	AED 90 per day AED 500 per week AED 1200  per month AED 500 Refundable Security Deposit AED 420 Trip Ticket (Valid for 1 Year) AED 170 RTA certificate (Valid for 6 months, restricted to one trip) AED 250 Admin Charge NOC (No charge)
11	Fuel Charges	The prevailing market price of the fuel used to fill the Vehicle’s tank plus a 20% administration fee
12	Vehicle Service Failure (refer clause 12.3(b) f Master Lease Agreement)	AED 2500.00 per incident.
13	Vehicle Branding Charges	Available upon request
14	Issuance of Police Report on Behalf of Lessee CID & RTA Approval for Branding Permit Transport Permit Loading & Unloading Permit	Actual charges + AED 200
15	Modification/amendment of Police Report Issuance of Damaged, Missing Registration Plate Parking Permits Application for Disputing Fines on Behalf of Lessee Issuance of Transport Permit	Actual charges + AED 100
16	Issuances of Prosecution Judgment (Drink Driving Case) and Other Accident Reports	Actual charges + AED 300
17	Vehicle Release for Drunk Driving Cases	Actual charges + AED 1000
18	Black Point Clearance – Documentation Lock Fine Release Fees Application for Asateel Permit	Actual charges + AED 50
19	Settlement of Property Damage / 3rd Party Liability	Actual charges + AED 500
20	Transfer of Registration Plate from AUH to DXB	Actual charges + AED 150
21	Recovery Assistance due to: Lock out Refueling of the Vehicle Electric Vehicle Battery Discharge	Actual charges
22	Electric Vehicle Charging Fee	The cost per Kw charged by DEWA
23	Electric Vehicle Charging Card Replacement Fee	AED 220
24	Black Charging Cable Replacement	AED 2500
25	Dewa Charging Cable Replacement	AED 3500
26	Charging Cable Bag Replacement	AED 300
27	Battery Administration Fee (if Battery Level is 50% or Less at Time of Return of Electric Vehicle)	AED 100
28	Pre-Payment Fee / Early termination penalty / Early settlement fee)	< = 50% of Lease Period = 6 month’s EMI >50% of Lease Period = 3 month’s EMI
29	Excess distance charge
30	Accident damage repairs not covered by insurance	Full replacement cost paid by the Lessee (EV)
31	Accident without official police report	All repairs fully paid by customer
32	Loss, Theft or Damage to Electric Vehicle Accessories (Chargers, Charge cables etc.)	Full replacement cost paid by the Lessee

Note: Unless a payment, fee or charge payable under this Schedule of Fees and Charges is expressed as being inclusive of VAT, such payments, fees and charges shall be deemed to be exclusive of VAT (if any).

Please click on the below links to download reports

Consumer Education and Awareness

At Al Futtaim Finance, we are committed to empowering our customers with the knowledge they need to make informed and responsible financial decisions. As a licensed financial institution regulated by the Central Bank of the UAE, we maintain a dedicated Consumer Education and Awareness (CEA) function designed to enhance financial literacy and consumer understanding.

Our CEA initiatives provide clear, accurate, and impartial information about financial products and services, focusing on their key features, general benefits, risks, customer rights, and obligations. This approach enables customers to understand their options, make informed choices, and engage with financial services confidently, without promoting specific products.

Consumer Rights, Transparency, and Protection

As part of our commitment to fair treatment and transparency, our educational content also raises awareness of:

• Customers rights and responsibilities
• Clear disclosure of terms, fees, and charges
• Complaint handling and escalation channels, including the right to approach relevant external authorities where applicable
• Responsible financing principles to support informed borrowing and financial well‑being

Digital Awareness and Data Protection

Recognizing the increasing use of digital channels, our consumer education initiatives also emphasize:

• Safe use of digital platforms
• Protection of personal and financial information
• Awareness of fraud risks and cybersecurity best practices

Collaboration for Greater Impact

We collaborate with internal stakeholders, external organizations, and community partners to extend the reach and effectiveness of our consumer education initiatives, ensuring accessibility across different customer segments.

Continuous Improvement

We periodically review and assess the relevance and effectiveness of our Consumer Education and Awareness activities. Customer feedback, regulatory developments, and internal reviews are used to continuously enhance our content and delivery methods.

Transparency and Accountability

In line with regulatory requirements, Al Futtaim Finance reports annually to the Central Bank of the UAE on its consumer education initiatives, outcomes, and planned enhancements.

Our Commitment to You

Financial awareness is a cornerstone of financial well‑being. Al Futtaim Finance remains committed to supporting customers through transparent, responsible, and meaningful consumer education that enables confident and informed financial decisions.